FREQUENTLY ASKED QUESTIONS
Take a look through our most frequently asked questions for answers about orders, payments, accounts, shipping and returns.
Looking for product advice and guides? Visit our Blog pages or specific products to find out how best they can be used. However we always encouraging experimenting with our products.
FAQs not answering your question? Get in touch with the BUG for Men team today and we’d be happy to help.
What ingredients do you use?
We have different ingredients for each of our products. Where we can, we try and make our products as natural as possible. View the specific ingredients on each product page.
Do you test on animals?
We can confidently say that none of our products have been tested on animals.
How long do your products last?
Generally, they have a shelf life of 12 months from opening
What shade of tinted moisturiser or concealer should I buy?
Our colours are slightly adaptive to your natural skin tones, so we recommend choosing the colour that is the closest match to your natural skin tone. We offer 3 colour options for our tinted moisturiser and concealer; light, medium or dark. Check out of colour matching information to learn more. Shade Matcher
Can I cancel my order?
We process orders as soon as they come in. Once an order has been placed, we might be unable to cancel it. However, please contact us as soon as possible on firstname.lastname@example.org with your request and order number and we will try our best to help.
How do I know if my order has been received?
Once you’ve placed your order with us you will receive an order confirmation sent to the email address you used at the checkout. Be sure to check your spam and junk folders. If you create a customer account with us you can also log into your account to see your order history.
What payment methods are available?
We accept all major credit and debit cards (Visa, Visa Debit, MasterCard and American Express), as well as PayPal and Apple Pay. You can also use Klarna to pay later or in 3 instalments.
Why has my card been declined?
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card does not, for any reason, authorise payment then you will be notified of this immediately at the checkout. A common reason for orders being declined is due to the billing address details being entered incorrectly. Please ensure that in the ‘billing address’ section, the address to which your card is registered to is used. For full details of why the payment was declined, please contact your card issuer.
Do you sell gift cards/vouchers?
Yes – We sell gift cards in various monetary denominations. If you would like to purchase a gift card, please do so here.
Why is my tranaction different on my bank statment?
BUG® COSMETICS or BUG® – FOR MEN is a trading style of STORMTRAIL
Who will see the information i provide?
Can I unsubscribe from newsletter mailing?
Each email contains information on how to unsubscribe.
I've forgotten my password?
Oops, don’t worry, we’ve all done it! Click on the forgotten password link on any log in page, then enter your email address where prompted on the login page. We will then email you a link that you can use to change your password.
Do you ship internationally?
Great news, we offer international shipping for our products. The shipping cost will be calculated during the checkout process, ensuring that you get the best possible price for your purchase.
All orders are sent from our UK warehouse.
What are your shipping times?
Standard delivery times are:
UK: 2-3 working days
Next day delivery times are:
UK: Next day if ordered before 1pm
How do I return my order?
We want you to be 100% happy with your order but we understand that sometimes you may want to return products back to us. You can return your order up to 14 days from delivery. To arrange a return please email email@example.com.
Return Address :
BUG® FOR MEN
48 Newport Road
How long will my refund take?
Your refund should reach your bank account within 14 days from us receiving your item and approving it for a refund.
My item is damaged or/and faulty
Though we hope your products will all arrive in perfect condition, sometimes they may have a rough ride during delivery. If you do have any damaged items or you’ve received the wrong item please email us a picture to firstname.lastname@example.org along with your original order number and we will be happy to replace these for you.